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Customer Service > Retraction form
This form is intended to send your request for withdrawal. You have a period of 7 days from the receipt of your order to send this form. Please fill in the form carefully in order to facilitate the processing of the data.
*Required field.
Espace Altura
46 rue Saint-Antoine
75004 Paris,
01 82 88 29 93
Monday - Friday, 7h - 19h
Last name *
First name *
E-Mail *
Order number*
Reference(s) Product(s) *
Delivery date *
Reason for return *
Reason for withdrawal*
In the event of an exchange or refund, the Customer checks his order on delivery, this control must include the quality, quantities and references of the goods, as well as their conformity with the order. If the Customer is not satisfied with his purchase, he has the possibility to return the product within 7 working days. The request must be made by completing the online form above, and we will notify you by email upon receipt by email to the Seller who will provide the Customer with instructions for the return of the goods. The items must be returned in their original packaging, intact and accompanied by any accessories, instructions and documentation. Damaged, soiled or incomplete Products are not taken back. The return costs remain the responsibility of the Customer.